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Desktop Support Technician

The company works in a fast-paced environment with over 84, 000 employees worldwide. The initial contract duration will be 6 months with eligibility for FTE after successful completion of 6 months

Responsibilities:

  • Provide desktop/laptop and some server, IT support for the customer; some of the job requirements as listed
  • Supports computer users with the installation of hardware/software and networking components to meet personal computer needs
  • Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning
  • Resolves issues including contacting and assisting vendors Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
  • Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10), etc.
  • Performs new computer configuration and coordinates the workstation upgrade/replacement process
  • Participates in the deployment of new software platforms
  • Track user requests for equipment, information, and problem reporting by opening cases and keeping case histories current and complete
  • Verify with the customer that the problem has been resolved and close the case.

Skills and Experience Required:

  • High School Diploma with at least 5 years of related experience
  • Experience with McAfee, MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008
  • Candidate must work well in a team environment · Have excellent communication skills
  • The applicant must be self-motivated.
  • Have excellent troubleshooting and analytical skills
  • Excellent knowledge of computer hardware, software, and terminology
  • Excellent knowledge of computer systems and local area networks
  • Excellent computer skills & organizational skills

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