Position Overview:
Operates multiple-call telephone console and routes calls to the appropriate person or location, including transferring to voice mail. Greets all outside visitors as they enter the floor. Always presents a business professional appearance, as well as courteous and efficient service.


  • Greets visitors, notifies person(s) being visited, and/or escorts visitors to desired location. Promptly learns layout of offices within the organization so as to be most businesslike in delivering visitors.
  • Answers telephone and routes calls promptly. Does not leave callers on “hold” and unattended for longer than 20 seconds. Takes clear messages for those unavailable to the telephone.
  • Maintains appropriate telephone and visitor records.
  • Processes Corporate employees’ weekly time charges.
  • Maintains schedule for conference room log books.
  • May operate copy equipment and/or perform a variety of routine typing and clerical duties as necessary and appropriate without leaving the reception area.
  • May be responsible for distributing brochures or other materials to all visitors.
  • Trains relief operators.
  • Maintains a neat and efficient working area at all times.
  • Performs other responsibilities associated with this position as may be appropriate.